Disappointing Experience - Estee Lauder Double Wear Light Foundation

Hello!! So with beauty I think it's fair we share both the positive and negative experiences we have had. Mine has got to be the Estee Lauder Double Wear Light Foundation. I bought it at House of Frasier and was sad to see that when I took it home and squirted the product onto my hand white liquid came out (it was meant to be Intensity 4.0 for my medium dark complexion).

It looked like whatever solutions went into making this had some how managed to seperate so that it resembled some kind of uncooked egg (see picture to the left)

Unfortunately, I do not live near a House of Frasier to return the product so the cost of travelling to my nearest one didn't really seem worth it. I tried to contact Estee Lauder using their website to see if I could post it to them directly, and whilst I got an email acknowledging my message had been sent I never actually got a reply (it's been 3 months).

I have tried shaking this product to see if I could make the liquids form as one again but no joy. I've also tried mixing them with my fingers but then all I get is a really pale colour. I do however now use it as a very expensive leg foundation!

Now I know this is a one off, and I was unfortunate enough to have received a faulty product so I am not slating the product, just the disappointing experience that came with buying this particular one!

Thanks for reading! Have you ever had this experience with any products you've purchased?